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Mortuary Services
Dignity, respect and support for families in times of loss.
The loss of a loved one is always painful, and even more so when it happens in hospital. Our mortuary service, attached to the department of anatomical pathology, provides dignified care of the deceased and guides families through the formalities, 24 hours a day.
Our staff are trained to receive families with compassion and discretion and to answer their questions clearly.
What we offer
- Reception of the deceased
- Conservation
- Preparation
- Administrative guidance
- Family support
- Transparent fees
Reception of the deceased. Transfer and care of patients who die at YGOPH, 24/7.
Conservation. Refrigerated storage in respectful conditions.
Preparation. Preparation of the body in accordance with families’ wishes and customs.
Administrative guidance. Help with death certificates and transfer formalities.
Family support. Listening and referral to our psychological support unit.
Transparent fees. Fees paid only at the dedicated payment window, against an official receipt.
What families need to know
When a patient dies in hospital, the doctor on duty certifies the death and the family is informed. The mortuary staff will explain the steps and the documents needed for the release of the body.
- The death certificate is issued by the hospital doctor
- Bring the ID card of the deceased and of the family representative
- All fees are paid at the mortuary payment window against a receipt
- Ask for a clear list of charges before any service
Support after a loss
Grief can be overwhelming, especially after the loss of a baby or a child. Our psychological support unit is available to parents and families who wish to talk.
Who leads the service
- Prof. SANDO Zacharie – Chief of Service, Anatomical Pathology & Mortuary
- BONGWO Leah – Mortuary Technician, Head of Mortuary Unit
Practical information
Open 24/7. The mortuary receives the deceased at any time.
Payments. Pay only at the official payment window and always ask for a receipt.
Documents. ID of the deceased and of the family representative, and hospital documents.
Information. Call the hospital switchboard for information on formalities.
Opening hours
- Monday: 24 hours
- Tuesday: 24 hours
- Wednesday: 24 hours
- Thursday: 24 hours
- Friday: 24 hours
- Saturday: 24 hours
- Sunday: 24 hours
Frequently asked questions
Yes. The mortuary staff will explain the formalities and documents needed for transfer.
The mortuary can keep the body for the period agreed with the family, according to the fees in force.
The family representative, with the required documents and receipts.
Speak to the hospital's social service, which can advise you on available support.
Ask a question about Mortuary Services
Our team replies on working days. For an emergency, do not write: call (+237) 670 607 278 or come directly to the hospital.