Every Step Of Your Visit, Explained
Whether you are coming for a consultation, a test, a birth or an operation, knowing what to expect makes your visit easier. This page explains the usual path of a patient at YGOPH. Our hostesses and reception staff are there to guide you at every step.
1. Reception & orientation
2. Registration & patient card
3. Payment
4. Vital signs
5. Consultation
6. Tests & imaging
7. Pharmacy
8. Admission or discharge
9. Follow-up
On your first visit, the reception opens your medical file and gives you a patient card. You then pay the consultation fee at the payment window of the service and receive an official receipt. A nurse measures your weight, temperature and blood pressure before you see the doctor, who examines you, explains the diagnosis and prescribes tests or treatment if needed.
Waiting times vary with the number of patients and emergencies. In the emergency department, people are seen according to how sick they are, which means the most serious cases first, even if others arrived earlier. If you are admitted, the admissions office opens your hospital file, explains the deposit and the room options, and your family is kept informed throughout your stay.
Contact ReceptionQuestions about your visit?
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Phone: (+237) 670 607 278
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Email: contact@hgopy.cm
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Address: N° 1827, Rue 1564 Ngousso, Yaoundé 5th — Cameroon
226
HOSPITAL BEDS
If you are admitted to hospital
The doctor decides on admission and the admissions office opens your hospital file. Nurses and doctors follow you every day, and a running bill records the care you receive, so that there are no surprises at discharge.
- Admission: file, deposit and room options explained
- Your stay: daily rounds, meals and visits
- Discharge: bill settled, documents and prescriptions collected
- After your stay: follow-up appointment and treatment
24
/7
EMERGENCY CARE
If you come as an emergency
In an emergency, care comes first. You are assessed immediately by the triage nurse and treated according to the severity of your condition. Payment formalities are completed alongside treatment, never before life-saving care.
- Triage on arrival, day and night
- Paediatricians and obstetricians on call
- Direct access to theatre, ICU, lab and imaging
- One companion may stay with the patient
Small Things That Make A Big Difference
Arrive early
Most consultations start at 07:30. Arriving early gives you time to register and pay before your turn.
Bring your documents
ID card, patient card, referral letter, previous results and your maternity or child health booklet.
Keep every receipt
Receipts are needed to receive care, collect results and settle your bill. Always pay at the official windows.
Ask questions
You have the right to understand your diagnosis and treatment. Tell the team about allergies and the medicines you take.
Protect others
Wash your hands, respect hygiene rules and wear a mask if you have a cough or a fever.
30
MIN
ARRIVE EARLY