Vision & Strategy

OUR STRATEGY

Transforming YGOPH Into A Centre Of Excellence

Since his installation on 4 December 2024, General Manager Dr Che Kingsley Soh has set a clear direction for the hospital: restore YGOPH's image as a leading health institution, raise the quality of care in gynaecology, obstetrics, paediatrics and oncology, and reduce the number of Cameroonian families who must seek treatment abroad.

This vision builds on the mandate given by the Minister of Public Health, Dr Manaouda Malachie: improve the quality of care, optimise hospital resources and strengthen medical teams, in a spirit of loyalty, rigour and solidarity. It is carried by every department, from the reception desk to the operating theatre.

Message From The General Manager

OUR STRATEGIC PILLARS

Eight Pillars For A Transformed Hospital

Together, these priorities guide the decisions of the management team and the daily work of every service. Each pillar has measurable objectives that are reviewed with the Board of Directors.

Strategic directions:

1. Quality and patient safety

Regular quality evaluations in every service, clinical protocols, infection prevention and continuous improvement of care, starting with the four evaluation teams deployed in December 2024 to review the laboratory, the pharmacy, hygiene and general operations.

2. Reception and patient experience

A better welcome at the entrance, in the emergency department and in waiting areas; clear signage; shorter queues; and respectful communication with patients and their families at every step.

3. Infrastructure and comfort

A renovation programme covering roofs, consultation rooms and wards, with the goal of offering more individual rooms, air-conditioned waiting areas and well-maintained technical spaces.

4. Financial access and social care

Transparent, progressive billing so families know what they owe; partnerships with benefactors and microfinance institutions; and a dedicated budget line for indigent patients.

5. Clinical excellence

Developing specialised care in gynaecology, obstetrics, paediatrics, neonatology, surgery and oncology, including minimally invasive laparoscopic surgery, to reduce medical evacuations abroad.

6. People and motivation

Recognising and motivating staff, continuing professional development and a working culture based on discipline, rigour and team spirit.

7. Modern management

Computerised payment windows, better data for decision-making, and management tools such as the procedures manual and the patient guide adopted by the Board of Directors.

8. Partnerships and cooperation

Deepening cooperation with China and the Shanxi medical teams, universities, NGOs such as Smile Train, and new national and international partners.

QUALITY TEAMS

4

Evaluation teams deployed
in December 2024.

PAYMENT WINDOWS

5

New computerised windows
opened in February 2025.

CLEFT CAMPAIGNS

2

Free surgical campaigns
for children in 2025.

SERVICES ON DUTY

23

Services covered by holiday
duty rosters.

FIRST RESULTS

What Has Changed Since December 2024

Continuity of care

Duty rosters organised across all 23 services over the holiday period and four quality-evaluation teams deployed.

Dec 2024

Five payment windows

Computerised payment points opened for paediatrics, the laboratory, emergencies, the mortuary and gynaecology.

Feb 2025

Free cleft surgery

Two free surgical campaigns for children born with cleft lip and palate, with our partners.

Feb & Oct 2025

New waiting room

An air-conditioned waiting room with comfortable seating for gynaecology patients.

Jun 2025

Laparoscopy skills

Two gynaecologists completed a Master's in laparoscopic surgery.

Jun 2025

International visits

The Deputy Governor of Shanxi Province, the Ambassador of China and the Economic Counsellor visited YGOPH.

Jul–Oct 2025

Cervical cancer training

Staff trained with the University Hospitals of Geneva on prevention, screening and treatment.

Sep 2025

Renovation works

Roof rehabilitation on several buildings and renovation of radiology and gynaecology rooms.

Oct 2025

Transformation is a long journey, but the first steps are already visible to patients and staff. Read the latest news.

LOOKING AHEAD

Continuing the transformation with better buildings, stronger specialties and motivated teams in the coming years.

Renovate buildings, wards and consultation rooms
More individual and comfortable rooms
Stronger oncology, neonatal and surgical care
Quality programmes and satisfaction surveys
Partnerships for equipment and indigent patients
Training, research and staff motivation

BE PART OF THE CHANGE