Every patient at YGOPH has the right to safe, respectful and dignified care. In return, we ask patients and visitors to help us keep a safe and calm environment for everyone. This charter summarises the commitments we share.
8
PATIENT RIGHTS
Your rights
You are entitled to be treated with respect and to take part in decisions about your care. Our teams are committed to:
- Receiving you with courtesy, respect and without discrimination
- Giving clear information about your health, treatment and costs
- Asking for your consent before care, after informing you
- Protecting your confidentiality, privacy and dignity
- Relieving pain and providing safe, quality care
- Giving you access to your medical information, according to the rules
- Letting a relative accompany you when your condition requires it
- Receiving your complaints and answering them
6
SHARED DUTIES
Your responsibilities
Good care is a partnership. To help us care for you and for others, we ask every patient and visitor to:
- Respect staff, other patients and hospital property
- Give accurate information about your health and identity
- Follow the treatment and advice agreed with your care team
- Respect visiting hours, hygiene rules and ward rules
- Pay at the official windows and keep your receipts
- Keep your appointments or let us know if you cannot come
How to share a concern – or a compliment.
1. Speak to the team
Most concerns can be solved quickly by the head nurse or the doctor in charge of your care.
2. Contact the administration
If the problem persists, contact the reception, orientation and hospitalisation service or the administration.
3. Write to us
Send a written complaint or suggestion to contact@hgopy.cm or to the General Manager’s office.
4. Response
Your complaint is recorded, investigated confidentially and answered as quickly as possible.
Frequently Asked Questions
Yes. You have the right to accept or refuse care after receiving clear information about its benefits and risks. The doctor will explain the consequences of refusal and record your decision.
Only the professionals involved in your care. Information is shared with your family only with your consent, except in an emergency or when the law requires it.
Yes. Ask the doctor or the medical records office for a medical report or a copy of your results. An administrative fee may apply.
If anyone asks you for money outside the official payment windows, or for a favour in exchange for care, report it to the administration or the local anti-corruption unit. Reports are treated confidentially.
