Five new payment windows to reduce waiting times

Anyone who has visited a busy hospital knows the feeling: you have seen the doctor, you have your prescription or your test request in hand, and then comes the queue to pay. Since Monday 17 February 2025, patients and families at YGOPH have five new places to pay, each located where it is needed most.

Where to find the new windows

The five new payment windows serve:

• Paediatrics, for consultations, care and the hospitalisation of children;
• the Laboratory, so that you can pay for your tests close to the sampling room;
• the Emergency department, where every minute counts;
• the Mortuary, so that bereaved families can complete formalities with discretion;
• Gynaecology, for consultations and procedures in women’s health.

Each window is equipped with new computers, so that payments can be registered and receipts issued more quickly. If you are unsure which window to use, the staff of the service you are visiting will direct you.

Why it matters

Reducing waiting times is one of the priorities of our General Manager, Dr Che Kingsley Soh, who has made the welcome and the experience of patients a focus of his management since he took office in December 2024. Bringing payment points closer to the services:

• spreads payments across several points instead of a few crowded counters;
• reduces the distance that patients, pregnant women and parents carrying small children have to walk between services;
• allows emergency teams to concentrate on care while families complete formalities nearby;
• makes payments easier to track, which supports sound management of public resources;
• reduces crowding in waiting areas, which is better for everyone’s comfort.

In an emergency, care always comes first. Life-saving treatment starts immediately, and payment formalities are completed in parallel at the emergency payment window.

Your first visit, step by step

If you are coming to YGOPH for the first time, here is how your visit is organised:

1. Go to the reception, where our staff and hostesses will direct you.
2. Fill in the information sheet used to register you as a patient.
3. Receive your patient card. Keep it and bring it to every visit: it allows staff to find your file quickly.
4. Pay for your consultation at the payment window of the service concerned, and keep your receipt.
5. Your medical file is opened, and you are directed to the consultation.

Paying at YGOPH: a few reminders

• Pay only at an official payment window, and always ask for a receipt.
• Keep your receipt. You will need it to receive care, to collect your medicines at the pharmacy and to collect your test results.
• If you have health insurance, bring your insurance card and tell the admissions office before paying.
• If you are unsure where to go, ask one of our hostesses or any member of staff.

The new windows are one of several steps to make YGOPH more welcoming. They follow the quality evaluations carried out in every service in December 2024 and January 2025, and they will be followed by other improvements, including the renovation of our buildings. We will keep you informed of each new development.

Have you noticed a difference during your visit? We would like to hear from you. Share your experience through our contact page or at contact@hgopy.cm, and book your next appointment online or by calling (+237) 670 607 278.

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